Partners

The Retention People are the leading providers of software, training and consultancy solutions to tackle the health and fitness industry’s biggest problem, Membership Retention.

TRP Software enables operators to implement a retention process independently proven* to generate up to £200,000 additional membership revenue for every 1,000 members managed through the process. All TRP Software modules integrate seamlessly with Xn Leisure's software bringing you the best of breed solution encompassing business management and membership retention.

*Through research on TRP customers conducted by Dr Melvyn Hillsdon (author of FIA retention studies).

For more information on TRP click here to go to their web site.

Capita Software Services is recognised as one of the leading players in the public sector following sustained growth since inception in 1984. As part of The Capita Group Plc, the company has created excellence in software provision and development.

By providing software solutions in the disciplines of revenues, benefits, payment management, housing and eGovernment, Capita Software Services strives to direct and improve service delivery within the public sector and social housing marketplace.

Omega Security Systems specialise in the installation of CCTV, Access Control, Barriers and Gates using the most up to date products on the market for Councils, Leisure Centres, Schools, Hospitals and Commercial Premises, integrating sophisticated software to help the client not only to secure their premises but also collate essential data as required.

Omega Security Systems provide a service second to none from initial contact, design, installation, commissioning, aftercare and maintenance contracts, as well as offering a full remote site monitoring solution, all dealt with through our company. Omegas pride themselves in delivering high quality products installed by a dedicated team of professionals with installations throughout the UK and Ireland.

QAS prides the very latest and accurate address management and identity authentication all organisations needs for lasting success. Over 10,000 customers use QAS data integrity solutions to validate addresses at the point of data capture, clean data throughout the data integrity lifecycle and verify, find and track people.

QAS customers appreciate that accurate data is a business critical asset. They also recognise how QuickAddress software - enriched with the most comprehensive data sources available (including business data and consumer data) delivers significant cost savings and productivity gains.

NCC Group is a leading global provider of independent IT assurance, security and consultancy services. As a trusted advisor, they help over 15,000 public, private and not for profit sector organisations, including 92 of the FTSE 100, to make the most efficient use of information and technology and to manage the associated risks.

With no ties or relationships to hardware or software providers, the advice they offer is always unbiased and impartial. Theyfocus on developing intelligent solutions to real business issues and building lasting partnerships through our comprehensive portfolio of IT assurance, security and consultancy services. Based in Manchester, UK with offices throughout the UK.

Commidea is the UK’s leading developer and provider of credit card processing systems and services.

The company has developed a range of unique, high performance and versatile card payment systems for virtually every working environment including high street retail, e-commerce, mail order, telesales, leisure and hospitality. Providing solutions to a range of organisations large and small, Commidea has the solution for any credit card payment needs.

The Fitness Industry Association, is the U.K's industry body for gyms and leisure centres promoting activity in the widest sense. The FIA's schools and businesses, programmes help children and adults understand the benefits of a healthy lifestyle – and learning how their local gyms and leisure centres can help them.

Their mission: to get more people | more active | more often.

FIA code of practice

Leisure-net Solutions are the leading provider of Customer Insight, Business Intelligence and e-Health services to the active Leisure, Health and Fitness Industries. Leisure-net work with leading industry organisations, local authorities and Trusts, as well as private sector operators and suppliers, helping them to understand their customers and clients needs and aspirations, and to deliver innovative service and health improvement initiatives. Services delivered include:

Customer Insight

e-Focus^TM Surveys – online customer and client surveys
street Focus^TM Surveys – the industry’s benchmark non-user survey
centre-Focus^TM Surveys – face to face on site
call-Focus^TM - telephone answering monitoring and analysis
visit-Focus^TM - mystery shops by virtual customers
Focus Groups and Challenge Days – for stakeholder and/or community consultation

All the above can be benchmarked against our database of customer attitudes and expectations.

Business Intelligence

HAFOS – the Health and Fitness Omnibus Survey
FISA – research programme for the industry’s equipment suppliers
Working in Fitness – the industry’s annual salary and HR survey
SPORTA – the State of the Industry survey for the Trust sector