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Leisure-net Solutions are the leading provider of Customer Insight, Business Intelligence and e-Health services to the active Leisure, Health and Fitness Industries. Leisure-net work with leading industry organisations, local authorities and Trusts, as well as private sector operators and suppliers, helping them to understand their customers and clients needs and aspirations, and to deliver innovative service and health improvement initiatives. Services delivered include:
Customer Insight
- e-FocusTM Surveys – online customer and client surveys
- street FocusTM Surveys – the industry’s benchmark non-user survey
- centre-FocusTM Surveys – face to face on site
- call-FocusTM - telephone answering monitoring and analysis
- visit-FocusTM - mystery shops by virtual customers
- Focus Groups and Challenge Days – for stakeholder and/or community consultation
All the above can be benchmarked against our database of customer attitudes and expectations.
Business Intelligence
- HAFOS – the Health and Fitness Omnibus Survey
- FISA – research programme for the industry’s equipment suppliers
- Working in Fitness – the industry’s annual salary and HR survey
- SPORTA – the State of the Industry survey for the Trust sector
