+44 (0)870 80 30 700Services
Xn Leisure believes in recruiting employees not only for being talented but also because they are extremely passionate about leisure. This is essential, as the delivery of a partnership approach with our customers demands a team who buy into it. Investment in people and after-care services reflects the belief of Xn Leisure that success in the technology arena is built upon customer service excellence and exceptional service delivery.
After Sales Care
Xn Leisure takes its customer base very seriously and build long term relationships as we appreciate the investment made by any organization in a new IT invest is a long term and usually a significant investment not only in monetary terms but in potential culture and process change. With a nationwide team of field based business development managers and internal account managers your business is our business and we are always only a phone call away. If required we can set up regular reviews whether bi-monthly or quarterly and include other team skills from Xn other than account management to be at the meeting if so desired.
Consultancy
Xn has a recruitment policy of recruiting experienced and knowledgeable leisure staff wherever possible. We have a strong track record of length of service with Xn employees literally having decades of years of combined service and leisure experience. Through this stability in staff and knowledge of the market Xn is well served to offer consultancy whether sales process, operationally of technology based. Through our connections in the market we also have a number of specialist third party consultants who can be sourced to offer consultancy if required.
Project Management
Xn Leisure understands the impact on your business of implementing a leisure management system and will assign a dedicated Implementation and Training Consultant to assist you in managing the project delivery and ensure the implementation runs smoothly. With qualified Prince 2 practitioners the Implementation team works to best practice project management standards and will scale the project to suit the requirements of your implementation.
In addition our professional services include business consultancy, training, on-site go live support and installation services.
Xn Leisure works in strategic partnership with you to carefully plan the project in controlled stages to ensure effective results and meet your delivery milestones.
Training
Xn Leisure prides itself on the level of service and professionalism of the Implementation team. To ensure you achieve the maximum results from your investment our Implementation and Training Consultants (ITCs) will meet with key project stakeholders to discuss the requirements of your team, from Management to point of sale users, prior to the training commencing.
To minimise disruption to your business during the project implementation your ITC will deliver comprehensive modular training on-site. This hands-on training will provide your staff with the skills and knowledge to cascade the training within your business. Detailed electronic training material is provided for each module.
The extensive experience and dedication of our ITC’s will ensure your staff are competent in their use of your systems and well prepared for go live. Additionally your ITC can be on-site to provide practical assistance immediately following go live if required.
Post go live Xn Leisure can continue to support your investment by delivering refresher training, update training in conjunction with new software releases and system optimization days tailored to meet your specific requirements. This training can either be delivered on-site or at our head office dedicated training suite.
For further details of training courses please email training@xnleisure.com.
Support
A project does not end with a successful implementation. Vital ongoing support and maintenance is also a key part of the ongoing relationship and solution. Xn has a dedicated team based in Abingdon who support our customer base measured through agreed Service Level Agreements. Our standard SLA's are designed to ensure that a customer's business is kept up and running from 7.00am until 22.00pm, seven days a week. An investment in leading call handling systems with on line self service and knowledge base capability reinforces the desire to make sure our customers operate smoothly. Software support and Hardware maintenance are dealt with through this central team ensuring a one-stop shop ethos with a single point of contact through the convenience of only one telephone number for all calls.
