Support

A project does not end with a successful implementation. Vital ongoing support and maintenance is also a key part of the ongoing relationship and solution. Xn has a dedicated team based in Abingdon who support our customer base measured through agreed Service Level Agreements. Our standard SLA's are designed to ensure that a customer's business is kept up and running from 7.00am until 22.00pm, seven days a week. An investment in leading call handling systems with on line self service and knowledge base capability reinforces the desire to make sure our customers operate smoothly. Software support and Hardware maintenance are dealt with through this central team ensuring a one-stop shop ethos with a single point of contact through the convenience of only one telephone number for all calls.