What We Do

Support Services

The one thing all customers expect, is a baseline level of reliability and performance. Our dedicated support team provides timely engagement of the ‘right’ resources using our technical experts with in depth knowledge of the Xn solution. Highly skilled staff able to resolve problems and devise fixes within agreed service level agreements.

With today's need for multi-channel solutions (on line, self-service, mobile and customer facing) , it is more important than ever to keep up-to-date software and ensure you receive the full benefit from your applications. Xn provides expert Software Maintenance and Support Services which helps protect against unforeseen issues and get you back online in case something does go wrong, allowing you to focus on managing your business.

Xn Leisure support will be on hand to resolve incidents with your live systems. The support team is made up of a team of first line analysts, a lead analyst together with additional escalation analysts managed by a department manager. Should you need to contact us to report issues with your live system, please use our support hub at the following address:

https://xnleisurecustomersupport.na1.teamsupport.com

By using the hub, you can supply screenshots, screen recordings and you will receive a reference number so your issue can be tracked.

The support team also provide a knowledge base via the hub that can help with build your organisations knowledge. The team are in the office from 8am – 5pm weekdays (excluding bank holidays). We also offer an out of hours service for P1 issues, 7am – 10pm weekdays, 8am – 10pm at weekends.

Our software maintenance enables you to achieve the full value from your software solution. Xn’s software maintenance offer both remote support and ongoing product maintenance.   In addition, you will have access to technical support updates, patch releases and functionality enhancements via our free of charge upgrade policy.

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News & Media

CHRISTMAS 2018 OPENING TIMES & COVER

Christmas Eve 24th Dec Standard Cover 7am – 10pm Christmas Day 25th Dec No Support Cover   Boxing Day 26th Dec Priority 1 Calls Only 8am...

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